Education

2021 Nanyang Technological University, Singapore, Ph.D. in Operations Management

2016 The University of Warwick, UK, B.Sc. in MORSE (Mathematics, Operational Research, Statistics and Economics)

Personal website: https://www.manluchenruc.com/

Work Experience

2021.9-Present Renmin University of China    

Service operations management, healthcare operations management, queueing economics, gig economy

Undergraduate: e-commerce, supply chain management

Postgraduate: game theory, industrial organization

Selected Academic Articles

Chen M, Hu M, Wang J. (2022) Food Delivery Service and Restaurant: Friend or Foe?. Management Science, 68(9):6539-6551.

• Media coverage: “Food delivery services & restaurants: ‘Caught in a bad romance’? ”, INFORMS Resoundingly Human, 2021.

Chen M, Baron O, Mandelbaum A, Wang J, Yom-Tov G, Arber N. (2023) Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation. Manufacturing and Service Operations Management. Accepted.

Selected Conference Presentations

Food Delivery Service and Restaurant: Friend or Foe?

CSAMSE 2019, INFORMS Annual Meeting 2019, INFORMS Annual Meeting 2020 (Virtual), CSAMSE 2021 (Virtual), IFORS 2021 (Virtual), INFORMS Annual Meeting 2021 (Virtual).

Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation

INFORMS Annual Meeting 2020 (Virtual), POMS in China 2022 (Virtual), POMS-HK (2023).

Distance-Based Fee Design of Rapid Delivery

Eighth Marketplace Innovation Workshop (MIW 2023), POMS in China 2023, CSAMSE International Conference 2023, INFORMS Annual Meeting 2023, POMS-HK 2024.

Research grants

Research on pricing strategy and coordination mechanism of on-demand retailing supply chain, National Natural Science Foundation of China, Principal investigator

Cases

Shao X, Chen M, Choudhary V, Sharma L, and Pithawala B. (2022) RX: AI, Putting Machine Learning into Medical Prescription – The Case of HealthPlix.

Academic services

Reviewer for NRL, EJOR, JORS, IJPE.

Honors and awards

Outstanding research scholar, School of business, Renmin University of China, 2023

Outstanding Young Scholar, Renmin University of China, 2021