Education

2021.4 Nanyang Technological University, Singapore Ph.D. in Operations Management

2016.7 The University of Warwick, UK B.Sc. in MORSE (Mathematics, Operational Research, Statistics and Economics)

Queueing Economics, Service Operations Management, Healthcare Operations Management

Industrial Organization

Selected Academic Articles

M. Chen, M. Hu, J. Wang (2021), Food Delivery Service and Restaurant: Friend or Foe? Management Science, forthcoming.

Selected Presentations at Academic Meetings

2020.11 INFORMS Annual Meeting (Virtual), “Waiting Time Management in a Healthcare Open-Shop Network”

2020.11 INFORMS Annual Meeting (Virtual), “Food Delivery Service and Restaurant: Friend or Foe?”

2019.10 INFORMS Annual Meeting (Seattle, USA), “Food Delivery Service and Restaurant: Friend or Foe?”