Dept：Management Science and Engineering
Academic Title：Assistant Professor
Email：chenmanlu@rmbs.ruc.edu.cn
Overview
Education
2021 Nanyang Technological University, Singapore, Ph.D. in Operations Management
2016 The University of Warwick, UK, B.Sc. in MORSE (Mathematics, Operational Research, Statistics and Economics)
Work Experience
2021.9-Present Renmin University of China
Research Interests
Service operations management, healthcare operations management, queueing economics, gig economy
Courses
Undergraduate: e-commerce, supply chain management
Postgraduate: game theory, industrial organization
Publications
Selected Academic Articles
Chen M, Hu M, Wang J. (2022) Food Delivery Service and Restaurant: Friend or Foe?. Management Science, 68(9):6539-6551.
Media coverage: “Food delivery services & restaurants: ‘Caught in a bad romance’? ”, INFORMS Resoundingly Human, 2021.
Chen M*, Baron O, Mandelbaum A, Wang J, Yom-Tov G, Arber N. (2024) Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics & Automation. Manufacturing and Service Operations Management, 26(4):1211-1228.
Selected Conference Presentations
2025：POMS-HK
2024：POMS-HK, POMS Conference
2023：POMS-HK, Eighth Marketplace Innovation Workshop (MIW), POMS International Conference in China, CSAMSE, INFORMS Annual Meeting, INFORMS MSOM Conference
2022：POMS International Conference in China
2021：CSAMSE, IFORS, INFORMS Annual Meeting
2020：INFORMS Annual Meeting
2019：CSAMSE, INFORMS Annual Meeting
Research grants
Research on pricing strategy and coordination mechanism of on-demand retailing supply chain, National Natural Science Foundation of China, Principal investigator
Cases
Shao X, Chen M, Choudhary V, Sharma L, and Pithawala B. (2022) RX: AI, Putting Machine Learning into Medical Prescription – The Case of HealthPlix.
Others
Academic services
Ad-hoc Reviewer: OR, POMS, NRL, EJOR, JORS, IJPE, OR Letters
Session Chair: INFORMS Annual Meeting 2019, IFORS 2021, POMS 2024, POMS-HK 2025
Conference Reviewer: ICSSI 2024, DSI Annual Conference 2025, HICSS-58
Honors and awards
Best OM Paper in Management Science, Finalist, M&SOM, 2025
Second Prize, Teaching Competition, Renmin University of China, 2025
First Prize, Teaching Competition, School of Business, Renmin University of China, 2024
Outstanding research scholar, School of Business, Renmin University of China, 2023, 2024
Outstanding Young Scholar, Renmin University of China, 2021